DUSSAULT MOVING & STORAGE

FAQ

Better Business Bureau

Estimates

Payments

Family Company

Tipping

Better Business Bureau

  1. What is your Better Business Bureau Rating?

    Dussault Moving & Storage Inc. has been a member of the BBB for over 25 years. We are very proud of our A+ rating.

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Estimates

  1. Do You Provide Free Estimates?

                                                

    Yes we provide estimates FREE OF CHARGE.  We will be happy to send our salesman to your home or office to look over your job and provide you with a no cost, no obligation written estimate FREE OF CHARGE. We will provide you with a written estimate to help you decide on which mover is right for you.  Call us at (216) 521-6683. Our email address is: [email protected] and can be easily accessed throughout this website.

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Payments

  1. What types of payment do you accept?

                                                                        

    We accept payment via Mastercard, Visa, Discover, American Express, cash, personal check & money order.

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Licensing & Insurance Coverage

  1. Is your company licensed and insured?


                                                                Yes we are licensed through the PUCO  (Public Utilities Commission of Ohio) to operate within the State of Ohio (PUCO# 10285-HG) we are also licensed through the D.O.T. (Department Of Transportation) to transport goods over state lines (DOT# 1769070)  We are regulated by those organazations and are also required by law to keep a minimum of $750,000.00 worth of insurance coverage in order to continue as a licensed mover. 

  2. How is the value of my possessions determined?

    YOU place a value on your goods.  A good rule of thumb is $4.00 per pound, but we always ask our customers to refer back to their own homeowners insurance or renters insurance for values.

  3. How can I determine if a mover is licensed?

     Go to  http://www.puco.ohio.gov/to check on the status of movers in the state of Ohio. You can also check with  http://www.dot.state.oh.us/pages/home.aspxto determine the status of the carrier in question.

  4. What are your license numbers?


    Dussault Moving & Storage Inc. is licened to move furniture in the state of Ohio under the following registration numbers:

    PUCO (Public Utilities Commission of Ohio) # 10285-HG

    DOT (Department of Transportation) # 1769070

    MC (Motor Carriers) # 645981

  5. Where can I find out more information about moving and movers?

    You can log onto http://www.protectyourmove.gov for more information to help you make an informed decision about moving and choosing a mover. Another good source for information is: http://www.moving.org

  6. What is a tariff?

    A tariff is a list of rules, regulations and services available from and charges utilized by all motor carriers who provide interstate transportation of household goods. The tariffs are published by each household goods motor carrier and lists the services being offererd by the motor carrier. Dussault Moving & Storage Inc.'s tariffs are available for your inspectiion in our office and at the Public Utilities Commision of Ohio. (Tariff DUS)

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Service Area

  1. What is Dussault Moving's service area ? How far will you travel?

                                                                                

    Dussault Moving & Storage services all of Cleveland and surrounding northeast Ohio suburbs and counties. We will personally transport and travel with shipments up to 1,200 miles. Destinations further than 1,200 miles can be coordinated by us and shipped with our proven, established and trustworthy network of movers, freight companies and international freight carriers. We service ALL areas.

  2. Do you charge for travel / driving time?

                                                                                                     

    Yes we charge for travel / driving time. Most movers charge travel time and include it in the final bill. We charge from the time we leave the warehouse until the time we return back to the warehouse at the end of the job. We call this "portal to portal." We charge exact time rounded to the nearest quarter hour beginning and ending at our warehouse. So, for example, if you live in Lakewood and are moving to Parma you would be charged from the time we leave the Dussault Moving & Storage warehouse until the time we return back to our warehouse located at 13000 Athens Avenue, Lakewood, Ohio. Of course if you live further away it will take the movers longer to get to your house and home from your final destination.

    Remember a moving truck moves slower than a car. A straight truck (typical moving van) weighs 12,000 to 15,000 pounds empty. Fully loaded a straight truck could way as much as 32,000 pounds.

    A 48 foot semi tractor (without a trailer) weighs around 20,000 pounds.

    An empty trailer weighs about 12,000 pounds.

    The maximum weight an 18 wheeler can carry legally  is 40 tons (80,000 pounds).


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Self Packing

  1. Do you sell boxes and moving supplies?

    Yes we sell boxes and packing materials. We sell a wide assortment of standard and common moving boxes/cartons as well as tape and paper (for wrapping valuables and glassware. NEVER USE newsprint or newspaper to wrap items. The ink will rub off on your belongings) We have blank white wrapping paper for sale.

    Also See: " Boxes & Packing Materia"l Section Of This Website.

    Common cartons utilized during a household or office move include BOOK CARTONS (1.5 cubes) which are used for books, record albums, magazines and other heavy items.

    MEDIUM CARTONS (3.1 cubes) which are ideal for items like toys, pots and pans and light to medium-heavy articles.

    LARGE CARTONS (4.5 cubes) are utilized for light items including linens, towels, toys, small lamp shades, and other light, non breakable household items. 

    Even larger is the 6.0 cube carton which is used for packing bedding, pillows, comforters, lampshades and other bulky LIGHTER ITEMS.

    We also and sell and rely on DISH BARRELS for packing dishes, glassware, breakables etc. (DISH BARRELS have stronger, reinforced sides and are made to protect breakables when properly and professionally packed).

    MIRROR PACKS are used for pictures, paintings and mirrors that require exrta care.

    WARDROBE BOXES are large boxes with a hanger bar that extends across the inside of the carton for hanging clothes. These oversized boxes can also house pillows, oversized lighter items and lampshades etc. These tall cartons measure 24"x20"x47"

    We sell rolls of MOVERS TAPE to help you seal your boxes and do the job right. 

    We also sell PLAIN WHITE WRAPPING PAPER by the pound to help you wrap and pack  your dishes and breakables. NEVER USE NEWSPRINT as it will leave ink on you belongings. 


  2. Do I have to empty the drawers in my dressers before they are moved?


    No you do not have to empty the drawers in your dressers and chest of drawers, You can leave your clothing in the drawers.  Just make sure that there is nothing breakable or spillable in the drawer as it will be turned on it's side. 

    Of course dining room hutches, curios and buffet tables will have to have their fragile contents professinally packed to ensure safe transportation.

    Any furniture with doors on it will need to be unloaded and its' contents packed up into a box. 

    Micorowave dishes should be removed from the unit and packed in a box along with other breakable and fragile items.

    We suggest that you you pack the contents of any desk drawers into a box, or package all of the items in the drawers into zip lock bags and put them back into the drawer so that they won't make a mess when moved and relocated. Desks, like dressers, hutches, chests etc. will be tipped on their sides slightly during the relocation process. 

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Common Questions

  1. What is the best time to move?


    Given a choice, most moving companies prefer that you choose a moving date other than summer, the end of the month and end of-the year holidays. Most  people choose to move during these times of the year resulting in full scheudles for most reputable moving companies. Try to schedule your move for the middle of the week, in the middle of the month and preferably during any season other than summer. That is not to say that we cannot fit you in during the summer, end of the month and end of-the year holidays, but your choices for dates and times may be limited during these peak times as we only have so many trucks and qualified movers available to do the work we book. 

  2. When should I call a moving company?


    Obviously the earlier the better. It is recommended that you contact your mover a full four to six week's prior to your moving date. At that time we can arrange for an estimate FREE OF CHARGE to determine how much time the job will take, how much it will cost and if any packing materials or other extras are necessary to successfully and safely relocate you and your family. 

  3. How long does a move take?

    The answer to this query is dependent on many factors. Variables like weather conditions, time of the year, size of your home, size of shipment, elavators, long hallways and walks, distance your shipment is traveling and the time it takes to load and unload your belongings all contribute to the final cost of your move. Our saleman will come to your home or office and provide you with a written estimate FREE OF CHARGE to help you get an idea of the costs associated with your relocation.

  4. How do you determine how much a move will cost?

    LOCAL MOVING is defined as a relocation that is totals 60 miles or less form the point of origin to the destination within the state of Ohio. Local moves are billed at an hourly rate of $90.00 per hour for two men and a truck. We charge from portal to portal which simply means we bill from the time we leave the warehouse until the time our truck returns back at the warehouse at the end of your move. We charge to the nearest quarter hour.

    Overtime rates apply for weekends and holidays.

    INTRASTATE MOVING is defined as a relocation that occures within the state of Ohio that exceeds 60 miles. Intrastate moving rates are calculated based on the weight of the shipment and the milege. (Tarrif #49)

    INTERSTATE MOVING is defined as a relocation that occures outside of the state of Ohio. Interstate moving rates are calculated based on the weight of the shipment and mileage. (Tarriff DUS).

  5. Will you move just one item or one room of furniture?

    Yes we will. No job is too big or too small! Whether it is one piece, one room or an entire domicile we are here to make your life easier. We bill by the quarter hour and our local hourly rate of $90.00 per hour for two men and truck may apply, but we are flexible and willing to work with you. Sometimes we can simply send one man and small truck to you to faciliate your request. The best advice is to call or email our office to discuss  your needs. (216) 521-6683. Email: [email protected]

  6. Do you move pianos?

    Yes we move pianos of all sizes. Call for a price quote. (216) 521-6683

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Family Company

  1. Is this REALLY a family company?

    Yes Dussault Moving & Storage Inc. truly is a family business. We have three generations of our family operating the moving company on a daily basis. Founders Arhthur B. ("Big Art")  and Audrey Dussualt's sons and grandsons all continue to carry on the proud family tradition of moving exellence. Arthur C. (Artie) Dussault takes care of Operations, Dispatching and other tasks. Bob J. Dussault handles storage and warehousing. Artie Dussault's sons Colin, Matt and Bobby Dussault also help out in the family busines. Estimate and sales are expertly handled by Kim Broadbent, a gentleman who has been with the company since 1970.  We take pride in keeping family and close friends involved in the family business that Grandpa & Grandma Dussault started back in 1961.

    Also See: "History Of Company" Section Of This Website.


    LICENSED • BONDED • INSURED

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Tipping

  1. Do You Tip A Mover? How Much Should You Tip?


    Tipping your movers, just like tipping anybody else who provides a service for you is soley up to you. While tipping is not expected it is obviously and genuinley appreciated by the men performing your move if and when it occurs. Again, it is totally up to you as the customer whether or not you want to tip the movers.

    At Dussault Moving & Storage Inc. We strive to deliver professional and high quality services to our customers every single day on every job we do. If the movers exceed your expectations and you feel like tipping them it would be a nice gesture on your part.

    Industry sources cite a tip that is 5% of the total bill as being the standard when tipping. (For example if you move locally and your bill is $500.00 to $700.00, you might tip the crew a total of $25.00- $35.00 or $10.00-$20.00 for each mover depending on the quality of the move performed.) When tipping simply distrubute the tips to each moving crew member idividually.

    Some people offer the crew cold drinks or even a lunch during the day. Again, not expected and totally up to you based on the the quality of the move,-but greaty appreciated by a hard working moving crew-especially in the hot summer months.

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